What is a Telecom Billing System?

The wireless phone industry heavily relies on telecom billing systems as they allow them to simplify the process of mapping consumer usage of related services. Telecom billing software is implemented by almost all the telecom service providers at their end to properly monitor the usage of services by customers and charge them accordingly.

When you call someone from your mobile or telephone device, you are using services of a particular telecom vendor. They have a predefined set of rules according to which you will be charged for the services. This information is pre-entered into the telecom billing system and is used by the software for charging users for their consumption of services. Apart from this information, the system also contains each and every detail about customers. This helps it in identifying the user and charging the right account. Doing all this manually would have been almost impossible for businesses.

There are many more functions of telecom billing software which make it even more useful. The system saves all the information and usage history in a proper format therefore customer support department can always confirm things from here before moving forward with customer services. Further, it also generates monthly bills and usage summary for each customer which can be easily acquired in digital or physical form and then mailed to customers. The bills that we receive from our mobile network service providers are generated with the help of this system only.

However, the entire telecom billing system is a costly investment as the software and other accessories are usually very expensive. There are some really good independent vendors who provide telecom billing services to the organizations and charge them accordingly. This is a much cheaper and tension free option for organizations.

We, at OSS billing, offer some of the most reliable and effective telecom billing services to our clients. We have a state of the art telecom billing system which is managed and monitored by industry experts on a 24x7 basis. At present, we are providing telecom billing services to various clients based in different geographic locations.

If you have any suggestions or want to share your thoughts on this topic, then please feel free to leave a comment below.

Why Telecom Billing System is an Ultimatum in 21st Century?

After the invention of telephone by Graham Bell, there were many such inventions that took regularly to regulate the telecommunication process. At present the use of Internet in streamlining this industry is so far the best for the industry professionals and how they can handle the complex processes involved in the billing technology. An effective calculation and data accuracy were a manual process till few years back until the time changed with the introduction of the Telecom Billing System.

The billing process is lengthy process and carried out in a sequential manner by respective departments. Right from categorizing the program to prepare an invoice, usage details to adjustment process, etc. are some of the phases that streamline the entire billing cycle.            

The Telecommunication Billing System starts like this. Initially, the customer is provided with a unique customer ID to pile all records of an exact customer. The billing software system uses the selected tariff plan for the customer and updates the law to the Call Detail Records (CDR). If your telephone scheme has value added services, then all their details would be merged into the preset updates and come together with the basic charges. For example, if you are accessing wireless Internet, the bill would be added as per the usage and charged separately according to the plan.

All details such as call duration, calling number, and call start and end call will be recorded in detailed records of customer calls. All these used details can experience some manual changes to the telecom billing program in the forms of bug reports, discounts or description of the complaint in question in the future.

Once these data are successfully recorded, a computer-generated bill is sent to the consumer as a bill. A final bill will be produced on three grounds: 

• Automatic message accounting system
• Billing standards
• Network Data Management

The charge of the entire billing cycle is calculated on basis of the money invested in hardware and software call center, billing cycles, collections and miscellaneous costs (Printing costs and sending charges of the bill).

Customer Relationship Management is a very crucial aspect of the Telecom Billing Solutions. If the system is accurate and match the user’s demand the service provider is always in profit. A slightest inaccuracy can disrupt the Telecom Billing Software service and hence the customers can have the tendency to step back and look for a new one. Therefore, the use of Telecom Billing OSS software helps in branding the telecommunications market. To assist the customers in the best manner the modern day service providers are using multilingual support to streamline the telecom billing systems without giving any scope of complaint from the customer base.